** Concepcion Water District Mission and Vision Statements **

VISION

We envisioned to be a world class water provider, joining the ranks of Category “A” Water Districts in the country and in striving to serve the greatest number of concessionaires, the Concepcion Water District (CWD) will provide reliable, sustainable, safe and affordable water supply, through a financially viable, self-sufficient water service provider.

MISSION

 

We commit to supply and sustain the delivery of potable, adequate water, 24 hours a day, to as many concessionaires as possible at the least possible cost and provide wastewater treatment services, operate efficiently, take a proactive role in environment concerns and maintain a competent workforce.

CORE VALUES

The governing values that will steer the Concepcion Water District in pursuit of its Vision, include Integrity, Excellence, Professionalism and Service.

STRATEGICDIRECTIONS

CUSTOMERS PERSPECTIVE

 

Strategic Goal 1: Provide Excellent Customer Service-A 95% overall customer satisfaction in annual surveys

Strategic Goal 2: Deliver Reliable 24-hour water supply

 

FINANCIAL PERSPECTIVE

 

Strategic Goal 3: A 10% Annual Growth in Revenue A 15% Return of Equity in 2018, increasing in 1% increments annually to end with 20% ROE by 2021;

Strategic Goal 4: Reduce percentage of Inactive accounts against Total A/R;

Strategic Goal 5; Improve Asset/Inventory Utilization;

Strategic Goal 6: Reduce Non-Revenue Water (NRW);

 

INTERNAL PROCESSES PERSPECTIVE

 

Strategic Goal 7: Strive for Operational Excellence

Strategic Goal 8: Ensure water Safety

Strategic Goal 9: Create Value Added Partnerships JV-Bulk water and septage management

 

LEARNING & GROWTH PERSPECTIVE

 

Strategic Goal 10: Ensure Strategic Competencies

Strategic Goal 11: Link Performance & Incentives

Strategic Goal 12: Access Appropriate Technology & Information

 


                                                              Copyright © 2015 CONCEPCION WATER DISTRICT All Rights Reserved